Bhaktapur Resident Files Rs 1 Million Lawsuit Against Classic Tech Over Prolonged Internet Disruption
जेठ २०, २०८३ १३:२१
Kathmandu. A consumer has filed a case against internet service provider Classic Tech at the Consumer Court, seeking Rs 1 million in compensation for failing to restore internet service for 41 days and allegedly causing mental distress.
Shiv Prakash of Thimi, Bhaktapur, filed the petition on Tuesday, claiming that despite repeated requests for repair since April 22, 2026, the company failed to restore the internet connection and instead subjected him to insulting treatment.
According to the petition, Classic Tech’s failure to provide the contracted service violated several constitutional rights, including the right to information, the right to live with dignity, freedom of expression, and consumer rights.
The petitioner stated that the prolonged service disruption affected his daily research and writing activities and caused significant mental stress. He further argued that the company’s conduct violated the legal principle of Pacta Sunt Servanda, which requires contractual agreements to be honored.
The complaint states that an internet connection was installed in the name of Santosh Paudel on April 14, 2025, for Rs 6,398 and was renewed on April 14, 2026, for Rs 5,978. However, after the service stopped working on April 22, 2026, the company allegedly failed to carry out timely maintenance.
According to the petitioner, company representatives repeatedly cited reasons such as the removal of electricity poles and cables being cut by another company. He also alleged that customer service staff would place calls on hold before disconnecting them and provided misleading information through WhatsApp.
The petitioner said he informed Minister of Communications and Information Technology Dr. Bikram Timilsina about the issue on April 30. Although the minister reportedly assured him that the problem would be resolved, the service remained unrepaired.
He also claimed that a complaint submitted through the Hello Sarkar portal was closed after authorities received a report stating that the issue had been resolved, despite the internet service still being unavailable.
According to the petition, a discussion between the consumer and Classic Tech representatives was held on May 8 under the facilitation of Nepal Telecommunications Authority Director Arjun Ghimire. During the meeting, the petitioner sought Rs 10,000 in compensation for mobile data expenses incurred during the outage and for mental distress. However, Classic Tech representative Sushil Singh Thapa allegedly rejected the request, citing company policy.
The complaint further alleges that some company employees accepted payments through their personal QR codes. The petitioner has submitted transaction records showing payments made to personal accounts belonging to employees Seema KC and Krishal Khadgi.
The petition also mentions a similar case involving Phanindra Prasad Poudyal, brother of Santosh Paudel, who allegedly continued to face service issues despite paying Rs 11,000 for internet services.
The petitioner said he initially sought relief through the Bhaktapur District Administration Office but, after receiving no response, decided to take the matter to the Consumer Court.
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पछिल्लो अध्यावधिक: जेठ २०, २०८३ १३:२१
